Cancellation instruction and form

Cancellation policy for consumers in distance contracts

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded.

In order to exercise your right of withdrawal, you must provide us (Khan Lebensmittel, Sternstraße 34, 39104 Magdeburg, phone: +152 18850000, email: hello@khan-food.com) with a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we have made all payments to you that we have received from you, including the delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

If you have requested that the services should start during the cancellation period, you have to pay us a reasonable amount, which is the proportion of the services already rendered in the service up to the point in time when you inform us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided in the contract.

– End of revocation –

Exclusion of the right of withdrawal

The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer. Likewise, there is no right of cancellation for contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

Special information on the premature expiry of the right of withdrawal

In the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of withdrawal expires prematurely if the seal of the goods has been removed after delivery. With contracts for the delivery of sound or video recordings or computer software in sealed packaging, your right of withdrawal expires prematurely if the seal has been removed after delivery.